Privacy Policy

Last updated: 14 August 2026

This Privacy Policy explains what information we may collect when you use the WHUDSA website, why we use it, how we protect it and the rights you may have in relation to your personal information.

1. Who We Are

The West Ham United Disabled Supporters Association (WHUDSA) operates this website to provide information, news, resources and support relating to disabled West Ham United supporters.

For the purposes of applicable UK data protection legislation, WHUDSA is responsible for the personal information it collects and processes through this website.

2. Information We May Collect

Depending on how you interact with the website, we may collect information that you voluntarily provide to us, such as:

• Your name.
• Your email address.
• Information included in a message or enquiry.
• Information you choose to provide when contacting WHUDSA.
• Other information you voluntarily provide to us.

We may also receive limited technical information automatically when you visit the website, such as information relating to your browser, device and website usage.

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and messages.
• Communicate with supporters and website visitors.
• Provide information or services requested by you.
• Manage and maintain the WHUDSA website.
• Protect the security and integrity of the website.
• Understand and improve how the website operates.
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable, WHUDSA processes personal information on one or more of the following legal bases:

Consent

Where you have given us permission to use your information for a specific purpose.

Legitimate Interests

Where processing is necessary for WHUDSA’s legitimate activities and those interests are not overridden by your rights and interests.

Legal Obligation

Where processing is necessary for WHUDSA to comply with a legal requirement.

Where processing is based on consent, you may withdraw your consent at any time.

5. Website Hosting

The WHUDSA website is hosted by Hostinger.

Hostinger provides the infrastructure and hosting services required to make the website available online. Technical information may therefore be processed as part of operating, securing and maintaining the website.

WHUDSA uses hosting services to operate and maintain the website and associated services.

6. Cookies and Similar Technologies

The WHUDSA website uses cookies and similar technologies that may be necessary for the website to operate correctly.

These may include cookies used by WordPress or other website functionality to maintain sessions, remember preferences or support website functionality.

We may also use a cookie consent mechanism to allow visitors to manage their preferences where applicable.

For further information about the cookies used on the WHUDSA website, please see our Cookie Policy.

7. Third-Party Services

The website may contain links to or, where applicable, content provided by third-party websites and services.

These may include websites operated by organisations such as West Ham United, social media platforms, external information providers or other organisations.

When you leave the WHUDSA website or interact with a third-party service, that organisation’s own privacy policy may apply.

WHUDSA is not responsible for the privacy practices of third-party websites or services.

8. Sharing Your Information

WHUDSA does not sell or rent your personal information.

We may share personal information with service providers where this is necessary to operate the website or provide a service requested by you.

We may also disclose information where required to do so by law, regulation or a valid legal process.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period will depend on the nature of the information, why it was collected and whether we have an ongoing legitimate reason or legal obligation to retain it.

10. Keeping Your Information Secure

WHUDSA takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your information.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

If you wish to exercise any of these rights, please contact WHUDSA using the contact details provided on our website.

12. Children’s Privacy

The WHUDSA website is intended to provide information and resources relating to disabled West Ham United supporters and is not specifically directed at children.

We do not knowingly seek to collect personal information from children for purposes that are not appropriate or necessary.

13. Complaints

If you have concerns about how WHUDSA handles your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Further information about making a complaint is available from the Information Commissioner’s Office .

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, the services we provide or applicable legal requirements.

The latest version will always be published on this page.

15. Contact Us

If you have questions about this Privacy Policy or how WHUDSA handles personal information, please contact WHUDSA using the contact details available on the WHUDSA website.